Career Opportunities

Join our CU Hawaii 'Ohana and say hello to the possibilities!

Enjoy great benefits including; Medical/Dental/Vision (premiums covered 100% for employees), 401(k) profit sharing with employer match, and paid personal time off (starting at 3 weeks per year).* 

{beginAccordion H2}

Operations Supervisor (Keaau Branch)

Responsible for the supervision of the Member Services area. May perform all Member Service Representative (MSR) functions on a limited basis. Solve escalated member problems and/or help with complex member questions or work-related matters. Guide and advise MSRs in the efficient handling of member needs and accurate transactional processes.

Responsibilities and Duties:

  • Supervise the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems. Explain policies and procedures to members as a communication tool.
     
  • Ensure that staff is trained and cross-trained in all phases of their particular jobs to ensure the delivery of quality service to members and to ensure accuracy in transactions.
     
  • Evaluate the job performance of subordinates to ensure quality member service and accurate transactions.
     
  • Develop, apply, and evaluate policies and procedures for the department.
     
  • Manage and recommend the purchase of equipment and supplies.
     
  • Maintain an adequate supply of traveler’s checks, money orders, and cashier’s checks.
     
  • Maintain comprehensive, up-to-date knowledge of all State and Federal regulations that are applicable to the transactions performed in the cashier/MSR area. Knowledgeable on all credit union policies and processes within the Member Services area, with particular attention to the Bank Secrecy Act, Patriot Act and with cash controls and robbery procedures.
  • Ensure that safety and security policies are up to date and training provided on safety and security procedures.
  • Serve as vault teller for the credit union, which includes ordering the cash and currency, verifying cash received, filling MSR cash orders, maintaining full vault security, and balancing vault cash nightly.
  • Approve member exceptions and authorize service fee refunds to members when deemed necessary.
  • Oversee proper availability of daily cash, money orders, and traveler’s checks.
  • Investigate MSR losses and institute corrective flow or work and/or corrective disciplinary action where required.
  • Analyze the work flow on an on-going basis to determine staffing requirements. Oversee work schedules for full-time and part-time employees in the Member Services area to ensure proper service to members.
  • Scheduled and give performance reviews and recommend salary adjustments.
  • Fulfill the responsibilities of the Branch Manager in his/her absence.
  • Assist in any area as directed by the Branch Manager/Vice President of Member Services.

 Skills and Abilities: 

  • Must be a self-motivated team-player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft office. 
  • Possess basic; reading, writing, math and cash handling skills.
  • Able to learn and retain knowledge of; all MSR duties and responsibilities, loan processing, Credit Union policies, Federal Regulations, and Hawaii Employment Laws.
  • Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem solving, commitment to service, confidentiality and leadership.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.

Education and Experience:

  • High school graduate or equivalent.
  • Minimum two years financial experience.
  • Preferred five years of work experience with the credit union.
  • Preferred two years leadership or supervisory experience and/or Associates Degree in a related field

Pay Range:

  • Base $22.00 to $28.00 an hour

APPLY NOW

Operations Supervisor (West Hawaii)

Responsible for the supervision of the Member Services area. May perform all Member Service Representative (MSR) functions on a limited basis. Solve escalated member problems and/or help with complex member questions or work-related matters. Guide and advise MSRs in the efficient handling of member needs and accurate transactional processes.

Responsibilities and Duties:

  • Supervise the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems. Explain policies and procedures to members as a communication tool.
     
  • Ensure that staff is trained and cross-trained in all phases of their particular jobs to ensure the delivery of quality service to members and to ensure accuracy in transactions.
     
  • Evaluate the job performance of subordinates to ensure quality member service and accurate transactions.
     
  • Develop, apply, and evaluate policies and procedures for the department.
     
  • Manage and recommend the purchase of equipment and supplies.
     
  • Maintain an adequate supply of traveler’s checks, money orders, and cashier’s checks.
     
  • Maintain comprehensive, up-to-date knowledge of all State and Federal regulations that are applicable to the transactions performed in the cashier/MSR area. Knowledgeable on all credit union policies and processes within the Member Services area, with particular attention to the Bank Secrecy Act, Patriot Act and with cash controls and robbery procedures.
  • Ensure that safety and security policies are up to date and training provided on safety and security procedures.
  • Serve as vault teller for the credit union, which includes ordering the cash and currency, verifying cash received, filling MSR cash orders, maintaining full vault security, and balancing vault cash nightly.
  • Approve member exceptions and authorize service fee refunds to members when deemed necessary.
  • Oversee proper availability of daily cash, money orders, and traveler’s checks.
  • Investigate MSR losses and institute corrective flow or work and/or corrective disciplinary action where required.
  • Analyze the work flow on an on-going basis to determine staffing requirements. Oversee work schedules for full-time and part-time employees in the Member Services area to ensure proper service to members.
  • Scheduled and give performance reviews and recommend salary adjustments.
  • Fulfill the responsibilities of the Branch Manager in his/her absence.
  • Assist in any area as directed by the Branch Manager/Vice President of Member Services.

 Skills and Abilities: 

  • Must be a self-motivated team-player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft office. 
  • Possess basic; reading, writing, math and cash handling skills.
  • Able to learn and retain knowledge of; all MSR duties and responsibilities, loan processing, Credit Union policies, Federal Regulations, and Hawaii Employment Laws.
  • Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem solving, commitment to service, confidentiality and leadership.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.

Education and Experience:

  • High school graduate or equivalent.
  • Minimum two years financial experience.
  • Preferred five years of work experience with the credit union.
  • Preferred two years leadership or supervisory experience and/or Associates Degree in a related field

Pay Range:

  • Base $22.00 to $28.00 an hour (Kona employees will receive an additional $2 location premium)

APPLY NOW

{endAccordion}

The above information has been designed to indicate the general nature and level of work performed by an employee in each classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities and/or qualifications required of employees assigned to this job.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.

*Benefits apply to full time employees. Additional restrictions may apply.