Join our CU Hawaii 'Ohana and say hello to the possibilities!
Enjoy great benefits including; Medical/Dental/Vision (premiums covered 100% for employees), 401(k) profit sharing with employer match, and paid personal time off (starting at 3 weeks per year).*
{beginAccordion H2}
Consumer Loan Officer (East Hawaii)
Responsible for interviewing applicants for loans and processing various loan applications. Gather background information and analyze loan applicants’ credit history. Approve or deny loan applications based on this credit analysis and the applicant’s creditworthiness. Process consumer loans in compliance with credit union policies and procedures and applicable Federal and State Regulations.
Responsibilities and Duties:
- Process loan inquiries received by all delivery channels; telephone, on-line, email, written or in person. Respond to inquiries in a timely manner. Underwrite loan requests. Obtain credit bureau reports, conduct financial analysis, approve or deny loan applications within authorized limits, recommend and outline terms of the loan.
- Assist applicants with the loan application process which includes providing financial counseling as needed, explaining loan documents, ensure documents are completed accurately. Conduct consumer loan Interviews as required to obtain background information and determine the applicant’s borrowing needs to properly underwrite the loan. Promote credit union products and services as appropriate.
- Notify applicant(s) of loan decision. Correspond with member, applicants, and creditors to resolve questions regarding the decision, explain reasons for denial and explore options for members when loans are denied.
- Maintain knowledge of credit union policies and procedures and applicable Federal and State regulatory requirements. Keep abreast of developing laws and regulations that apply to consumer lending.
- Provide administrative assistance to other staff, including processing loans, updating loan data in the credit union’s core data system, assembling loan documentation and communicating with members and vendors. Perform a Quality Control (QC) process on loan files. Secure all required documents, signatures, initials and dates. Assemble and verify the accuracy of the loan documentation and other relevant data. Comply with records retention policy. Ensure that any collateral for the loan is properly secured and that lien(s) are properly perfected.
- Assist department manager and/or supervisor in any other assigned duties.
Skills and Abilities:
- Must be a self-motivated team-player who is flexible with working hours.
- Computer proficient; able to operate Microsoft office.
- Possess basic; reading, writing, and math skills.
- Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem solving, commitment to service, and confidentiality.
- Able to work in an air-conditioned environment with tile and carpeted surfaces.
Education and Experience:
- High school graduate or equivalent.
- At least five (5) years direct experience in the lending field.
Member Service Representative (Call Center)
Serve as a liaison between the member and the Credit Union. Provide account information by phone, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the member’s daily needs. Provide a variety of transactional services to members.
Skills and Abilities:
- Must be a self-motivated team-player who is flexible with working hours.
- Computer proficient; able to operate Microsoft office.
- Possess basic; reading, writing, math and cash handling skills.
- Able to learn and retain knowledge of; all MSR duties and responsibilities, Credit Union policies and Federal Regulations.
- Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem solving, commitment to service, and confidentiality.
- Able to work in an air-conditioned environment with tile and carpeted surfaces.
Education and Experience:
- High school graduate or equivalent.
- Minimum six months work experience in customer service
- Preferred financial and cash handling experience
Member Service Representative (East Hawaii)
Serve as a liaison between the member and the Credit Union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the member’s daily needs. Provide a variety of transactional services to members.
Skills and Abilities:
- Must be a self-motivated team-player who is flexible with working hours.
- Computer proficient; able to operate Microsoft office.
- Possess basic; reading, writing, math and cash handling skills.
- Able to learn and retain knowledge of; all MSR duties and responsibilities, Credit Union policies and Federal Regulations.
- Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem solving, commitment to service, and confidentiality.
- Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.
Education and Experience:
- High school graduate or equivalent.
- Minimum six months work experience in customer service
- Preferred financial and cash handling experience
Member Service Representative (West Hawaii)
Serve as a liaison between the member and the Credit Union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the member’s daily needs. Provide a variety of transactional services to members.
Skills and Abilities:
- Must be a self-motivated team-player who is flexible with working hours.
- Computer proficient; able to operate Microsoft office.
- Possess basic; reading, writing, math and cash handling skills.
- Able to learn and retain knowledge of; all MSR duties and responsibilities, Credit Union policies and Federal Regulations.
- Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem solving, commitment to service, and confidentiality.
- Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.
Education and Experience:
- High school graduate or equivalent.
- Minimum six months work experience in customer service
- Preferred financial and cash handling experience
{endAccordion}
The above information has been designed to indicate the general nature and level of work performed by an employee in each classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities and/or qualifications required of employees assigned to this job.
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.
*Benefits apply to full time employees. Additional restrictions may apply.