Career Opportunities

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Branch Manager (Kea'au)

The Branch Manager is responsible for the overall leadership, performance, growth, and operational success of the branch. This role drives exceptional member experience, business development, community engagement, and team development while ensuring operational excellence and regulatory compliance. The Branch Manager proactively builds relationships internally and externally to strengthen staff and member trust and identifies new opportunities to deepen the connection between members and the credit union.

Responsibilities and Duties

Member Experience Excellence

• Lead a member-first culture by ensuring every interaction reflects the credit union's commitment to service excellence, relationship-building, professionalism, and financial well-being.
• Serve as the primary escalation point for complex member concerns, collaborating with other departments to provide effective issue resolution and reinforce a positive member experience.
• Monitor member service performance and implement strategies that enhance member engagement, satisfaction, and retention.

Leadership and Strategic Planning

• Lead, coach, and develop a high-performing branch team focused on service excellence, operational effectiveness, and member satisfaction.
• Foster a positive, engaged culture through leadership development, employee coaching, performance management, accountability, and succession planning.
• Develop and execute branch strategies that support organizational goals, membership growth, profitability, and long-term success.
• Partner with executive leadership to identify emerging member needs, market opportunities, and innovative products and services.
• Promote organizational initiatives and lead change management efforts that improve employee engagement and branch performance.

Team Development

• Provide ongoing coaching, performance feedback, recognition, and career development opportunities for branch employees.
• Identify employee strengths and development opportunities, creating individual growth plans that support succession planning and organizational continuity.
• Ensure employees receive appropriate training in member service, lending, operations, compliance, and credit union products and services.
• Foster a collaborative, accountable, and inclusive workplace that encourages teamwork, innovation, and continuous improvement.
• Develop future leaders by providing mentoring, stretch assignments, and leadership development opportunities.

Operational Excellence

• Oversee all branch operations to ensure efficient, accurate, and member-focused service delivery, including accountability for cash operations, negotiable instructions, and controls.
• Monitor branch performance, sales activities, lending production, service metrics, and financial results to achieve established goals.
• Manage branch staffing, scheduling, budgeting, and resource allocation to ensure effective operations and service delivery.
• Ensure branch facilities, equipment, and resources support a professional, efficient, and welcoming environment.

Business Development and Community Engagement

• Develop and execute business development strategies that increase membership growth, deposits, lending opportunities, and business relationships.
• Represent the credit union and identify opportunities to expand relationships within the community through networking events, business associations, chambers of commerce, nonprofit organizations, and community activities.

Compliance and Risk Management

• Ensure compliance with all credit union policies, procedures, internal controls, and applicable federal and state regulations.
• Maintain branch security, operational integrity, and risk management standards that protect members, employees, and credit union assets.
• Maintain readiness to respond to security incidents, operational disruptions, and emergency situations in accordance with credit union procedures.
• Perform other duties and special projects as assigned.

 Skills and Abilities: 

• Strong leadership, coaching, talent development, and team-building skills.
• Demonstrated success driving sales, business development, and relationship growth.
• Knowledge of branch operations, consumer lending, business services, and member relationship management.
• Strong understanding of financial institution regulations, compliance requirements, and operational controls.
• Excellent communication, networking, presentation, and interpersonal skills.
• Ability to develop strategic partnerships and maintain strong community relationships.
• Strong analytical, problem-solving, and decision-making abilities.
• Self-motivated, innovative, and results driven with a passion for member service.
• Proficiency in Microsoft Office and financial services technology platforms.

Education and Experience:

• Bachelor's degree in Business, Finance, Marketing, Accounting, or a related field preferred.
• Minimum five (5) years of experience in branch operations, lending, sales management, business development, or relationship management.
• Minimum three (3) years of leadership, management, or supervisory experience.
• Commercial or business banking knowledge and credit analysis experience preferred.
• Valid driver's license and reliable transportation for community, member, and business development activities.

Physical Requirements:

• Ability to work in a climate-controlled office environment.
• Frequent standing, walking, reaching, and movement throughout the branch.
• Ability to lift up to 30 pounds and push or pull up to 50 pounds as needed.
• Ability to use standard office equipment and technology for extended periods.

CU Hawaii Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties and responsibilities and qualifications required of employees assigned to this job.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.

Pay Range:

• $65k - $85k annually 

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Human Resources Manager

The Human Resources (HR) Manager is responsible for leading and administering the credit union's human resources policies, programs and practices to support a positive, engaged, and high-performing organization. This role oversees the full employee lifecycle, including recruitment, onboarding, employee relations, compensation, benefits, payroll, performance management, training, and compliance.

The HR Manager serves as a trusted resource for employees and managers and is expected to proactively identify opportunities to enhance employee experience, strengthen organizational culture, improve HR processes, and support employee growth and engagement. This role combines day-to-day HR operations with a forward-thinking approach to building an exceptional workplace aligned with the credit union's mission, values, and commitment to serving its members.

Responsibilities and Duties

Employee Recruitment, Experience, & Culture

• Foster a positive, respectful, and collaborative workplace culture and environment that reflects the credit union's mission, vision, and values.
• Lead full‑cycle recruitment, including sourcing, screening, interviewing, offers, and onboarding.
• Provide guidance on employee relations, coaching, conflict resolution, and performance issues.
• Manage employee engagement, recognition, wellness, and team‑building programs.
• Design and implement initiatives that strengthen satisfaction, retention, engagement, retention, and morale.
• Partner with managers to assess staffing needs and build effective recruiting and staff development strategies.

HR Operations & Systems

• Maintain accurate employee records, personnel files, and HRIS data.
• Continually improve HR workflows, processes, and efficiencies to enhance employee experience.

Training, Development & Performance Management

• Coordinate employee training and professional development initiatives to strengthen skills development and growth of our team.
• Assist managers with performance management processes, goal setting, coaching, and employee development planning.
• Promote a culture of continuous learning and accountability.

Compensation, Benefits & Payroll Administration

• Coordinate payroll processing and ensure maintenance of accurate, confidential payroll records.
• Administer employee benefit programs, enrollments, changes, communications, and annual renewals.
• Perform total compensation studies and analysis to ensure competitiveness of salary, benefits, and other incentives.
• Monitor compensation and benefits trends and proactively recommend retention‑focused improvements.

Legal & Regulatory Compliance

• Ensure compliance with federal, state, and local employment laws and regulations.
• Maintain and update HR policies, procedures, and employee handbooks.
• Support internal audits and regulatory reporting requirements.
• Monitor employment law developments and recommend policy or process updates.
• Ensure proper documentation and record retention practices are consistently maintained.

Education and Experience

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.
• Minimum three (3) to five (5) years of progressive HR experience with responsibility for multiple HR function, including leading projects, programs, initiatives, and teams.
• Working knowledge of federal and state employment laws and HR best practices.
• Experience in the financial services or credit union industry preferred.
• HR certification (SHRM‑CP, PHR, or equivalent) preferred.
• Experience using HRIS, payroll systems, and Microsoft Office.

Knowledge, Skills and Abilities

• Passion for people development, engagement, and creating a positive work culture.
• Strong interpersonal skills with the ability to build trust and positive relationships at all levels of the organization.
• Excellent verbal and written communication skills.
• High level of integrity, professionalism, discretion, and confidentiality.
• Solution-oriented mindset with strong problem-solving and critical-thinking skills.
• Excellent organizational and time management skills with exceptional attention to detail.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Demonstrated initiative, creativity, and a commitment to continuous improvement.
• High emotional intelligence, self-awareness, and sound judgment.

Work Environment & Physical Demands:

• Indoor office environment with standard equipment use.
• Occasional lifting, up to 30 pounds; push and/or pull up to 50 pounds.
• Frequent standing, walking, and verbal communication.
• Frequent visits to other branches across the island and some travel outside of the island as needed.

CU Hawaii Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties and responsibilities and qualifications required of employees assigned to this job.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.

Pay Range:

• $70k - $100k annually 

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Project Coordinator

The Project Coordinator supports the Project Management Office (PMO) by assisting with the coordination, monitoring, and documentation of credit union projects. This role helps ensure that project activities follow CU Hawaii project standards and that project teams have the information and support needed for successful execution. The position is designed to grow project management capacity within the organization and works cross‑functionally under close guidance from PMO Manager.

Responsibilities and Duties:

Project Coordination & Support

• Assist with project planning, scheduling, task tracking, and documentation.
• Support project teams in following processes—including project intake, prioritization, and workflows.
• Help maintain project logs such as risks, actions, decisions, dependencies, and issues.
• Participate in project meetings, take notes, and follow up on assigned action items.
• Support the preparation of project status reports for management and stakeholders.

PMO Standards & Best Practices

• Learn and apply various project methodologies, including Waterfall, Agile, Kanban, or hybrid approaches, as appropriate.
• Assist in documenting and updating project related procedures, templates, and tools.
• Help ensure project policies and processes are followed consistently across project teams.

Change Management & Training Support

• Support basic change management activities such as communication drafting, tracking adoption concerns, and gathering feedback.
• Participate in and/or facilitate PMO-led training, brown-bag sessions, or on-the-job learning initiatives.

Project Closure & Continuous Improvement

• Assist with capturing lessons learned and documenting closure materials for completed initiatives.
• Help identify opportunities to improve project workflows based on team feedback.

Other Duties

• Provide general administrative and coordination support to the credit union strategic projects and other work efforts as needed.
• Assist with research for discovery projects and vendor evaluations under guidance.

Knowledge, Skills, and Abilities:

• Basic understanding of project management principles (e.g., Waterfall, Agile).
• Ability to work collaboratively with team members across different departments.
• Strong organizational and time‑management skills with the ability to handle multiple tasks.
• Good analytical and problem‑solving skills suitable for junior-level assignments.
• Clear written and verbal communication skills.
• Positive attitude, willingness to learn, and adaptability in a fast‑paced environment.
• Ability to maintain confidentiality of member and staff information.
• Frequent sitting and typing. Occasional standing or walking.
• Work in Indoor air-conditioned office environment

Education and Experience:

• 2-3 years of project coordination and/or management, administrative support, or related experience is preferred.
• Prior experience in a financial institution or credit union is preferred.
• Bachelor’s degree in related area or business experience in relevant field.
• A willingness to learn and grow utilizing PMI, Prosci, and various Agile organizations leading to practical certifications such as PMP, ACP, Change Management, Scrum and others.

CU Hawaii Disclaimer:

This job description outlines the general nature and level of work expected for this role and is not an exhaustive list of all duties or qualifications. Duties may change as the PMO grows and organizational needs evolve.

Pay Range:

• $50k - $65k annually 

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Operations Supervisor (Nāʻālehu)

The Operations Supervisor is responsible for leading daily branch operations, optimizing the member experience, and supporting the overall success of the branch through operational excellence, team development, and service leadership. This role oversees frontline staff, ensures efficient and compliant branch operations, and fosters a member-first culture that strengthens relationships and trust.

The Operations Supervisor serves as a key leadership position within the branch and provides coaching, guidance, and operational support to employees while helping achieve organizational goals. 

Responsibilities and Duties

Member Experience Excellence

• Lead a member-first culture by ensuring every interaction reflects the credit union's commitment to service excellence, relationship-building, professionalism, and financial well-being.
• Coach employees to strengthen member relationships through personalized service and proactive problem-solving.
• Promote consistent delivery of accurate, efficient, and exceptional member service across all branch functions.

Leadership and Operational Support

• Lead, coach, and develop frontline team members to achieve operational, service, and performance goals.
• Assist in implementing branch initiatives and organizational strategies that support member service excellence and operational effectiveness.
• Serve as acting branch leader in the absence of the Branch Manager, ensuring continuity of operations and service.

Team Development

• Provide ongoing coaching, performance feedback, and development opportunities for Member Service Representatives while fostering a collaborative and accountable work environment that encourages continuous improvement.
• Identify employee strengths and development opportunities and support individual growth plans.
• Ensure employees receive appropriate training on member service standards, operational procedures, compliance requirements, and credit union products and services.

Operational Excellence

• Maintain accountability for cash operations, negotiable instruments, operational controls, and transaction quality. Investigate and resolve operational discrepancies, cash differences, and service issues.
• Monitor workflows, staffing levels, and branch activity to optimize service levels and operational efficiency.
• Recommend and implement process improvements that enhance member experience, increase efficiency, and reduce operational risk.
• Ensure branch facilities, equipment, and resources support a professional, efficient, and welcoming environment.

Compliance and Risk Management

• Ensure compliance with all credit union policies, procedures, internal controls, and applicable federal and state regulations.
• Maintain branch security, operational integrity, and risk management standards that protect members, employees, and credit union assets.
• Support audits, examinations, and compliance reviews and ensure timely resolution of identified issues.
• Perform other duties and special projects as assigned.

Knowledge, Skills and Abilities

• Strong leadership, coaching, employee development, and team-building skills.
• Demonstrated ability to create exceptional member experiences and build strong member relationships.
• Knowledge of branch operations, cash management, operational controls, and member service functions.
• Understanding of financial institution regulations, compliance requirements, and risk management practices.
• Strong communication, interpersonal, conflict resolution, and problem-solving skills.
• Ability to analyze operational challenges and implement practical, member-focused solutions.
• Strong organizational, time management, and decision-making abilities.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and financial services technology platforms.

Education and Experience

• Bachelor's degree in Business, Finance, Management, or a related field preferred.
• Minimum three (3) years of experience in branch operations, member services, retail banking, credit union operations, or financial services.
• Minimum two (2) years of leadership, supervisory, team lead, or employee coaching experience preferred.
• Experience with branch operations, cash handling, compliance, and operational controls required.
• Consumer lending and account services experience preferred.
• Demonstrated commitment to member service excellence and employee development.

Physical Requirements

• Ability to work in a climate-controlled office environment.
• Frequent standing, walking, reaching, and movement throughout the branch.
• Ability to lift up to 30 pounds and push or pull up to 50 pounds as needed.
• Ability to use standard office equipment and technology for extended periods.

CU Hawaii Disclaimer:

This job description outlines the general nature and level of work expected for this role and is not an exhaustive list of all duties or qualifications. Duties may change as the PMO grows and organizational needs evolve.

Pay Range:

• $4,160 to $5,546 Monthly

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Member Service Representative I (Kona)

The MSR I serves as the primary point of contact between members and the credit union, delivering an exceptional service experience that builds trust and long-term relationships. This role is centered on a member-centric mindset, emphasizing engagement, empathy, and proactive problem-solving, supported by strong core competencies in math, reading comprehension, and cash handling, which are essential to ensuring accuracy, compliance, and member confidence. MSR I team members build foundational financial service skills while participating in a structured paid training and development program designed to support career growth within the organization.

Responsibilities and Duties

• Welcome and assist members and visitors professionally
• Provide prompt, accurate processing of transactions including deposits, withdrawals, and transfers
• Apply strong cash-handling practices to ensure accuracy, proper balancing, and adherence to policy
• Utilize accounting skills to verify transactions, balance drawers, and identify discrepancies
• Read, interpret, and clearly communicate account information, disclosures, and policies to members
• Deliver service in person, by phone, and through digital channels
• Listen actively to member concerns and take ownership of resolving issues effectively
• Open new accounts and service existing accounts, ensuring members understand their options
• Educate and recommend products and services based on member needs
• Process account maintenance requests including payments, transfers, and account updates
• Research and resolve account discrepancies and support account balancing
• Maintain working knowledge of all products, services, and applicable regulations (BSA, Patriot Act, etc.)
• Support operational duties including mail processing, cash handling, and vault responsibilities
• Collaborate with team members and leadership to enhance the member experience
• Perform additional duties as assigned

Knowledge, Skills and Abilities

• Strong commitment to a member-centric service approach that prioritizes understanding and meeting member needs
• Proven ability to apply accounting skills accurately and consistently in a transactional environment
• Demonstrated cash-handling proficiency, including balancing and error prevention
• Strong reading comprehension skills with the ability to understand and explain financial information, policies, and procedures
• Effective communication skills with ability to listen, empathize, and respond clearly
• Proactive problem-solving and decision-making skills
• Strong attention to detail and ability to prioritize tasks
• Ability to work independently and in a team environment
• Adaptability and reliability in a fast-paced setting
• Professional handling of confidential information
• Computer proficiency (Microsoft Office and internal systems)

Education and Experience

• High school diploma or equivalent
• Six months of experience in customer or member services, retail, cash handling, or related field preferred
• Equivalent combination of education and experience will be considered

Career Development Path

The MSR I role is part of a structured career progression program designed to support employee growth through paid training, coaching, and milestone-based advancement:

• Stage 1 (0–6 months): Paid training in core transactions, member service, cash handling, and balancing accuracy
• Stage 2 (6–12 months): New accounts training and relationship-building skills (eligible for pay increase)
• Stage 3 (12–18 months): Advanced account types (business, IRA, fiduciary) (eligible for pay increase)
• Stage 4 (18–24 months): Lending knowledge and expanded service capabilities (eligible for pay increase)

Employees are supported every step of the way with structured learning, coaching, and development opportunities.

Physical Requirements

• Frequent standing and walking
• Ability to lift 25–30 pounds and push/pull up to 50 pounds
• Work in a standard office/branch environment

CU Hawaii Disclaimer

This job description summarizes the general nature and scope of the role and does not include every duty or responsibility. Reasonable accommodation may be made to enable qualified individuals to perform essential functions.

Pay Range:

• $3,553 - $4,333 monthly

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The above information has been designed to indicate the general nature and level of work performed by an employee in each classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and/or qualifications required of employees assigned to this job.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.

*Benefits apply to full-time employees. Additional restrictions may apply.