Join our CU Hawaii 'Ohana and say hello to the possibilities!
Enjoy great benefits including; Medical/Dental/Vision (premiums covered 100% for employees), 401(k) profit sharing with employer match, and paid personal time off (starting at 3 weeks per year).*
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Member Service Representative (West Hawaii)
Serve as a liaison between the member and the Credit Union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the member’s daily needs. Provide a variety of transactional services to members.
Skills and Abilities:
- Must be a self-motivated team player who is flexible with working hours.
- Computer proficient; able to operate Microsoft Office.
- Possess basic; reading, writing, math, and cash handling skills.
- Able to learn and retain knowledge of; all MSR duties and responsibilities, Credit Union policies, and Federal Regulations.
- Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service,e and confidentiality.
- Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.
Education and Experience:
- High school graduate or equivalent.
- Minimum six months of work experience in customer service.
- Preferred financial and cash handling experience.
Pay Range:
- $18.50 - $23.00 an hour
- Additional: $2.00 an hour for Location Differential Pay
Human Resources Specialist (East Hawaii)
Seeking a highly organized, detail-oriented, and motivated HR Specialist to provide support for the human resource department that includes a range of administrative duties to be handled with confidentiality and discretion. The HR Specialist supports various HR functions, including recruitment, payroll, benefits administration, records retention, and other HR areas. The ideal candidate is passionate about fostering a culture of excellence and thrive in a fast-paced dynamic setting, this opportunity presents a significant avenue for professional development and contribution to our organization's success.
Responsibilities/Duties:
- Recruiting and Onboarding: Post and maintain job listings on internal and external recruitment sites. Schedule and coordinate candidate interviews. Prepare and monitor employment offers. Process new hires during orientation session; explain benefits, policies and procedures of the credit union and enroll in benefit programs. Process new hires in HRIS system. Participate in recruiting events such as job fairs and proactively identify external candidates to invite them to apply..
- Payroll: Input all payroll changes into the system with accuracy and discretion. Process the payroll and other HR related payments in a timely manner. Prepare payroll reports and ensure that applicable general ledger accounts are in balance.
- Benefits Administration: Perform administrative duties regarding benefits including processing enrollments, terminations, payment vouchers, and keeping accurate records of balances/disbursements.
- File Maintenance: Maintain up-to-date, accurate personnel files. Facilitate annual renewal of employee contact information and annual forms.
- Performance Evaluation: Perform administrative tasks associated with performance evaluations including sending out reminders, following up on requests, and verifying salary calculations.
- Attendance/PTO: Maintain administrative records of employee absences and notify HR Manager if attendance needs to be addressed.
- Employee Events: Assist HR Manager with employee recognition and event planning, including but not limited to, annual employee party, staff training, and spirit weeks.
- Other Administrative Duties: Perform additional HR administrative duties such as processing Family Medical Leave (FML), Temporary Disability Insurance (TDI), and Workers Compensation claims. Perform specialized and confidential administrative duties including researching data and preparing reports as needed. Complete regular salary and industry surveys and conduct annual audits for Federal/State compliance at the direction of the HR Manager. Perform other duties as directed by the HR Manager/VP Support Services.
Skills and Abilities:
- Must be a self-motivated team player who is flexible with working hours.
- Computer proficient; able to operate Microsoft Office applications.
- Maintain an effective and efficient system of processing employee payroll
- Demonstrate and maintain analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, and confidentiality.
- Able to work in an air-conditioned environment with tile and carpeted surfaces, with frequent standing/walking. Occasional lifting up to 25-30 pounds
Education and Experience:
- High school graduate or equivalent.
- Preferred minimum of one year of work experience in Human Resources
- Preferred Bachelor's Degree in Human Resources, Business Administration, or a related field, or equivalent work experience
- Preferred SHRM Certification
Pay Range:
- $19.00 - $35.00 an hour
Mortgage Loan Processor (East Hawaii)
Responsible to provide support in processing mortgage loan applications. This includes First Mortgages, Home Equity Line of Credit, Vacant Land and mortgage refinances. The processor will also help to ensure that loans are processed timely and meet target closing dates by reviewing applications and loan documents to ensure accuracy and compliance.
Responsibilities/Duties:
- Maintain knowledge of credit union policies and procedures and applicable Federal and State regulatory requirements.
- Review and process real-estate applications.
- Obtain and evaluate credit bureau reports on applicants, verify debts, and estimate monthly payments for all outstanding debts including debts not listed in the credit report and add them to debts on application.
- Ensure that each real-estate loan is processed accurately.
- Review loan approvals to determine what documents are required to move to closing and prepare the closing packet.
- Utilize pipeline reports to effectively manage and prioritize daily workflow to meet established Mortgage Process Service Loan Agreement (SLA) guidelines.
- Pay title company fees for title searches, legal work, and appraisals.
- Maintain accurate records of insurance and taxes on real-estate loans.
- Notify the VP of Lending or Loan Manager of any factor(s) that may affect lending policies and procedures and recommend appropriate changes to address those factors.
- Other duties as/or assigned by management.
Skills and Abilities:
- Must be a self-motivated team player who is flexible with working hours.
- Computer proficient; able to operate Microsoft Office.
- Be able to retain knowledge of all Credit Union lending programs, policies and procedures.
- Be able to retain knowledge of other Credit Union Products and Services.
- Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, and confidentiality.
- Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking. Occasional lifting up to 25-30 pounds.
Education and Experience:
- High school graduate or equivalent.
- Preferred Associate's degree in Business, or a related field, or an equivalent combination of training and work experience
- Minimum of two years of Consumer Lending and Mortgage Lending experience
Pay Range:
- $22.00 - $27.00 an hour
Management Trainee (East Hawaii)
Management Trainee has the opportunity to work in several departments across the credit union to explore a path toward a future leadership role that best suits the person and meets the needs of the organization. Management Trainee will receive training, mentorship, exposure to a wide range of projects, and growth opportunities. The Management Trainee program is for two years, with possible modifications in duration depending on the individual’s goals and/or organization’s priorities. After completion of the program, the Management Trainee may have an opportunity to be placed for ongoing work in collaboration with HR, usually as an Assistant Operations Supervisor, Loan Officer, or an equivalent role.
Responsibilities/Duties:
- Meet with the Training Specialist to outline goals during the term of the program, review the rotation schedule, and go through onboarding training.
- Proactively communicate with department managers and colleagues to seek out ways to contribute to the department as well as learn about the work of the credit union in that role.
- Attend monthly cohort meetings with other Management Trainees to share about the learning journey and to provide feedback to the Training Specialist about what is working and what is not.
- Present reports (written and/or verbal) to the President/CEO, the Management Team, and others as needed.
- Provide manpower and support for special projects and community development efforts as assigned.
- Undergo performance appraisals provided by the department manager and in collaboration with HR to receive feedback to improve performance.
- Perform tasks and/or projects assigned by each department head.
- Perform additional duties as assigned by various department managers.
Skills and Abilities:
- Must be a self-motivated team player who is flexible with working hours.
- Computer proficient; able to operate Microsoft Office.
- Possess basic; reading, writing, math, and cash handling skills.
- Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, and confidentiality.
- Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.
Education and Experience:
- High school graduate or equivalent.
- Bachelor’s degree in Business Administration or a related field required or equivalent work experience.
- Preferred financial industry work experience.
Pay Range:
- $16.50 - $24.00 an hour
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The above information has been designed to indicate the general nature and level of work performed by an employee in each classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and/or qualifications required of employees assigned to this job.
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.
*Benefits apply to full-time employees. Additional restrictions may apply.