Career Opportunities

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Branch Manager (Kea'au)

The Branch Manager is responsible for the overall leadership, performance, growth, and operational success of the branch. This role drives exceptional member experience, business development, community engagement, and team development while ensuring operational excellence and regulatory compliance. The Branch Manager proactively builds relationships internally and externally to strengthen staff and member trust and identifies new opportunities to deepen the connection between members and the credit union.

Responsibilities and Duties

Member Experience Excellence

• Lead a member-first culture by ensuring every interaction reflects the credit union's commitment to service excellence, relationship-building, professionalism, and financial well-being.
• Serve as the primary escalation point for complex member concerns, collaborating with other departments to provide effective issue resolution and reinforce a positive member experience.
• Monitor member service performance and implement strategies that enhance member engagement, satisfaction, and retention.

Leadership and Strategic Planning

• Lead, coach, and develop a high-performing branch team focused on service excellence, operational effectiveness, and member satisfaction.
• Foster a positive, engaged culture through leadership development, employee coaching, performance management, accountability, and succession planning.
• Develop and execute branch strategies that support organizational goals, membership growth, profitability, and long-term success.
• Partner with executive leadership to identify emerging member needs, market opportunities, and innovative products and services.
• Promote organizational initiatives and lead change management efforts that improve employee engagement and branch performance.

Team Development

• Provide ongoing coaching, performance feedback, recognition, and career development opportunities for branch employees.
• Identify employee strengths and development opportunities, creating individual growth plans that support succession planning and organizational continuity.
• Ensure employees receive appropriate training in member service, lending, operations, compliance, and credit union products and services.
• Foster a collaborative, accountable, and inclusive workplace that encourages teamwork, innovation, and continuous improvement.
• Develop future leaders by providing mentoring, stretch assignments, and leadership development opportunities.

Operational Excellence

• Oversee all branch operations to ensure efficient, accurate, and member-focused service delivery, including accountability for cash operations, negotiable instructions, and controls.
• Monitor branch performance, sales activities, lending production, service metrics, and financial results to achieve established goals.
• Manage branch staffing, scheduling, budgeting, and resource allocation to ensure effective operations and service delivery.
• Ensure branch facilities, equipment, and resources support a professional, efficient, and welcoming environment.

Business Development and Community Engagement

• Develop and execute business development strategies that increase membership growth, deposits, lending opportunities, and business relationships.
• Represent the credit union and identify opportunities to expand relationships within the community through networking events, business associations, chambers of commerce, nonprofit organizations, and community activities.

Compliance and Risk Management

• Ensure compliance with all credit union policies, procedures, internal controls, and applicable federal and state regulations.
• Maintain branch security, operational integrity, and risk management standards that protect members, employees, and credit union assets.
• Maintain readiness to respond to security incidents, operational disruptions, and emergency situations in accordance with credit union procedures.
• Perform other duties and special projects as assigned.

 Skills and Abilities: 

• Strong leadership, coaching, talent development, and team-building skills.
• Demonstrated success driving sales, business development, and relationship growth.
• Knowledge of branch operations, consumer lending, business services, and member relationship management.
• Strong understanding of financial institution regulations, compliance requirements, and operational controls.
• Excellent communication, networking, presentation, and interpersonal skills.
• Ability to develop strategic partnerships and maintain strong community relationships.
• Strong analytical, problem-solving, and decision-making abilities.
• Self-motivated, innovative, and results driven with a passion for member service.
• Proficiency in Microsoft Office and financial services technology platforms.

Education and Experience:

• Bachelor's degree in Business, Finance, Marketing, Accounting, or a related field preferred.
• Minimum five (5) years of experience in branch operations, lending, sales management, business development, or relationship management.
• Minimum three (3) years of leadership, management, or supervisory experience.
• Commercial or business banking knowledge and credit analysis experience preferred.
• Valid driver's license and reliable transportation for community, member, and business development activities.

Physical Requirements:

• Ability to work in a climate-controlled office environment.
• Frequent standing, walking, reaching, and movement throughout the branch.
• Ability to lift up to 30 pounds and push or pull up to 50 pounds as needed.
• Ability to use standard office equipment and technology for extended periods.

CU Hawaii Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties and responsibilities and qualifications required of employees assigned to this job.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.

Pay Range:

• $65k - $85k annually 

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Human Resources Manager

The Human Resources (HR) Manager is responsible for leading and administering the credit union's human resources policies, programs and practices to support a positive, engaged, and high-performing organization. This role oversees the full employee lifecycle, including recruitment, onboarding, employee relations, compensation, benefits, payroll, performance management, training, and compliance.

The HR Manager serves as a trusted resource for employees and managers and is expected to proactively identify opportunities to enhance employee experience, strengthen organizational culture, improve HR processes, and support employee growth and engagement. This role combines day-to-day HR operations with a forward-thinking approach to building an exceptional workplace aligned with the credit union's mission, values, and commitment to serving its members.

Responsibilities and Duties

Employee Recruitment, Experience, & Culture

• Foster a positive, respectful, and collaborative workplace culture and environment that reflects the credit union's mission, vision, and values.
• Lead full‑cycle recruitment, including sourcing, screening, interviewing, offers, and onboarding.
• Provide guidance on employee relations, coaching, conflict resolution, and performance issues.
• Manage employee engagement, recognition, wellness, and team‑building programs.
• Design and implement initiatives that strengthen satisfaction, retention, engagement, retention, and morale.
• Partner with managers to assess staffing needs and build effective recruiting and staff development strategies.

HR Operations & Systems

• Maintain accurate employee records, personnel files, and HRIS data.
• Continually improve HR workflows, processes, and efficiencies to enhance employee experience.

Training, Development & Performance Management

• Coordinate employee training and professional development initiatives to strengthen skills development and growth of our team.
• Assist managers with performance management processes, goal setting, coaching, and employee development planning.
• Promote a culture of continuous learning and accountability.

Compensation, Benefits & Payroll Administration

• Coordinate payroll processing and ensure maintenance of accurate, confidential payroll records.
• Administer employee benefit programs, enrollments, changes, communications, and annual renewals.
• Perform total compensation studies and analysis to ensure competitiveness of salary, benefits, and other incentives.
• Monitor compensation and benefits trends and proactively recommend retention‑focused improvements.

Legal & Regulatory Compliance

• Ensure compliance with federal, state, and local employment laws and regulations.
• Maintain and update HR policies, procedures, and employee handbooks.
• Support internal audits and regulatory reporting requirements.
• Monitor employment law developments and recommend policy or process updates.
• Ensure proper documentation and record retention practices are consistently maintained.

Education and Experience

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.
• Minimum three (3) to five (5) years of progressive HR experience with responsibility for multiple HR function, including leading projects, programs, initiatives, and teams.
• Working knowledge of federal and state employment laws and HR best practices.
• Experience in the financial services or credit union industry preferred.
• HR certification (SHRM‑CP, PHR, or equivalent) preferred.
• Experience using HRIS, payroll systems, and Microsoft Office.

Knowledge, Skills and Abilities

• Passion for people development, engagement, and creating a positive work culture.
• Strong interpersonal skills with the ability to build trust and positive relationships at all levels of the organization.
• Excellent verbal and written communication skills.
• High level of integrity, professionalism, discretion, and confidentiality.
• Solution-oriented mindset with strong problem-solving and critical-thinking skills.
• Excellent organizational and time management skills with exceptional attention to detail.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Demonstrated initiative, creativity, and a commitment to continuous improvement.
• High emotional intelligence, self-awareness, and sound judgment.

Work Environment & Physical Demands:

• Indoor office environment with standard equipment use.
• Occasional lifting, up to 30 pounds; push and/or pull up to 50 pounds.
• Frequent standing, walking, and verbal communication.
• Frequent visits to other branches across the island and some travel outside of the island as needed.

CU Hawaii Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties and responsibilities and qualifications required of employees assigned to this job.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.

Pay Range:

• $70k - $100k annually 

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Student Member Service Representative (Pāhoa)

Serve as a liaison between the member and the Credit Union. Provide account information, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the members’ daily needs. Provide a variety of transactional services to members.

Responsibilities and Duties

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Provide general and specific service-related information concerning credit union services or policies.
• Respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance.
• Open new accounts, and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
• Promote and market credit union products and services based on member’s needs.
• Learn about credit union products and services that are handled or promoted by Member Service Representatives, including all related policies and procedures, rules and regulations, with particular attention to the Bank Secrecy Act, Patriot Act and cash control procedures.
• Research accounts for deposit, withdrawal, and loan-payment discrepancies.
• Assist members in balancing their accounts.
• Assist members with the proper completion of payroll deduction and direct deposit cards.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Demonstrates abilities to provide excellent customer service.
• Exhibits strong organizational skills with an attention to detail and the ability to prioritize.
• Demonstrates good oral and written communication skills and the ability to follow oral and written instructions. Able to handle confidential information.
• Strong analytical skills and ability to work independently.
• Exhibits a positive and energetic attitude.
• Demonstrates ability to be a team-player and self-motivated.
• Demonstrates the ability and desire to thrive in a challenging fast paced work environment.
• Ability to work well with members and staff, tactfully and professionally.
• Exhibits competent decision making and problem-solving skills.
• Computer proficient; able to operate Microsoft office.

Qualifications

• Referral from teacher or administrator at partnering school
• 3.0 GPA or higher
• 95% school attendance rate

Physical Requirements

• Frequent standing and walking
• Ability to lift 25–30 pounds

Pay:

• $16.00/hour

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The above information has been designed to indicate the general nature and level of work performed by an employee in each classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and/or qualifications required of employees assigned to this job.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.

*Benefits apply to full-time employees. Additional restrictions may apply.