Career Opportunities

Join our CU Hawaii 'Ohana and say hello to the possibilities!

Enjoy great benefits including; Medical/Dental/Vision (premiums covered 100% for employees), 401(k) profit sharing with employer match, and paid personal time off (starting at 3 weeks per year).* 

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Member Service Representative (East Hawaii)

Serve as a liaison between the member and the Credit Union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the member’s daily needs. Provide a variety of transactional services to members.

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft Office.  
  • Possess basic; reading, writing, math, and cash handling skills.
  • Able to learn and retain knowledge of; all MSR duties and responsibilities, Credit Union policies, and Federal Regulations.
  • Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service,e and confidentiality.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.

Education and Experience:

  • High school graduate or equivalent.
  • Minimum six months of work experience in customer service. 
  • Preferred financial and cash handling experience. 

Pay Range:

  • $18.50 - $23.00 an hour

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Member Service Representative (West Hawaii)

Serve as a liaison between the member and the Credit Union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the member’s daily needs. Provide a variety of transactional services to members.

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft Office.  
  • Possess basic; reading, writing, math, and cash handling skills.
  • Able to learn and retain knowledge of; all MSR duties and responsibilities, Credit Union policies, and Federal Regulations.
  • Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service,e and confidentiality.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.

Education and Experience:

  • High school graduate or equivalent.
  • Minimum six months of work experience in customer service. 
  • Preferred financial and cash handling experience. 

Pay Range:

  • $18.50 - $23.00 an hour
  • Additional: $2.00 an hour for Location Differential Pay  

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Operations Supervisor (East Hawaii)

Responsible for the supervision of the Member Services area. May perform all Member Service Representative (MSR) functions on a limited basis. Solve escalated member problems and/or help with complex member questions or work-related matters. Guide and advise MSRs in the efficient handling of member needs and accurate transactional processes.

Responsibilities/Duties:

  • Supervise the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems. Explain policies and procedures to members as a communication tool.
  • Ensure that staff is trained and cross-trained in all phases of their particular jobs to ensure the delivery of quality service to members and to ensure accuracy in transactions.
  • Evaluate the job performance of subordinates to ensure quality member service and accurate transactions.
  • Develop, apply, and evaluate policies and procedures for the department.
  • Manage and recommend the purchase of equipment and supplies.
  • Maintain an adequate supply of traveler’s checks, money orders, and cashier’s checks.
  • Maintain comprehensive, up-to-date knowledge of all State and Federal regulations that are applicable to the transactions performed in the cashier/MSR area. Knowledgeable on all credit union policies and processes within the Member Services area, with particular attention to the Bank Secrecy Act, Patriot Act and with cash controls and robbery procedures.
  • Ensure that safety and security policies are up to date and training provided on safety and security procedures.
  • Serve as vault teller for the credit union, which includes ordering the cash and currency, verifying cash received, filling MSR cash orders, maintaining full vault security, and balancing vault cash nightly.
  • Approve member exceptions and authorize service fee refunds to members when deemed necessary.
  • Oversee proper availability of daily cash, money orders, and traveler’s checks.
  • Investigate MSR losses and institute corrective flow or work and/or corrective disciplinary action where required.
  • Analyze the work flow on an on-going basis to determine staffing requirements. Oversee work schedules for full-time and part-time employees in the Member Services area to ensure proper service to members.
  • Scheduled and give performance reviews and recommend salary adjustments.
  • Fulfill the responsibilities of the Branch Manager in his/her absence.
  • Assist in any area as directed by the Branch Manager/Vice President of Member Services.

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft Office.  
  • Possess basic; reading, writing, math, and cash handling skills.
  • Able to learn and retain knowledge of; all MSR duties and responsibilities, Credit Union policies, and Federal Regulations.
  • Demonstrate and maintain; analytical skills, accuracy, leadership skills, ability to multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, and confidentiality.
  • Knowledgeable of all MSR duties and responsibilities.
  • Able to conduct loan interviews, enter appropriate information into the system, book loans and audit loan files.
  • Possesses a detailed, working knowledge of all credit union policies and federal regulations as well as basic knowledge of Hawaii Employment Laws.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces, with frequent standing/walking. Occasional lifting up to 25-30 pounds; push and/or pull up to 50 pounds.

Education and Experience:

  • High school graduate or equivalent.
  • Minimum two years of financial experience.  
  • Minimum two years of leadership or supervisory experience.
  • Preferred Associate’s Degree in a related field.  

Pay Range:

  • $24 - $32 an hour

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Branch Manager (East Hawaii)

Guide and manage branch office in providing quality service to members in account transactions, loan applications, and new account. Solve problems within established policies and guidelines.

Responsibilities/Duties:

  • Maintain a highly motivated, well-trained staff, maintaining effective employee relations.
  • Recommend, implement, and supervise the budget for the branch.
  • Apply and evaluate policies and procedures for the branch. Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
  • Recruit and select quality applicants for vacancies, ensuring that the credit union is adequately staffed with competent employees.
  • Evaluate the job performance of branch office staff to ensure quality of work and service to members. Recommend salary increases.
  • Work with internal auditor to ensure compliance with internal controls.
  • Monitor branch activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, and new accounts.
  • Monitor key products and sales within branch to ensure profitable and sound business practices and a high quality of service for members.
  • Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis.
  • Ensure that staff receives on-going training on security and robbery procedures.
  • Schedule adequate staff to ensure efficient branch operation.
  • Conduct loan interviews. Process, approve, and/or close loans.
  • Monitor branch operations to ensure a consistent, professional approach.
  • Assist staff or members in solving complex account problems.
  • Create and maintain a cross-selling environment within the branch. Train employees to maximize opportunities to sell products.
  • Manage and recommend the purchase of equipment and supplies.
  • Hold periodic staff meeting to discuss areas needing improvement, changes in procedures, new developments or services, and to present general information.
  • Assist in any area as directed by the President, CEO/Vice President of Member Services.

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Possess basic; reading, writing, and math skills.
  • Strong leadership and organizational skills with a passion for change, capable of coaching and developing team members while promoting a service-oriented culture.
  • Excellent interpersonal skills, encompassing verbal, written, and listening abilities along with a professional image and personality.
  • Willing to be a hands-on manager, collaborating across departments and fostering positive behaviors and cooperation among peers and staff through example.
  • High degree of honesty and integrity, thriving in a team environment as a self-starter.
  • Proficient in Microsoft Office applications with a strong knowledge of the credit union movement, policies, procedures, front-end operations, lending, and business development.
  • Capable of ensuring adherence to state and federal laws and regulations governing credit union operations while developing, managing, and sustaining a sales culture focused on enhancing member loyalty through customer relationships.
  • Able to respond effectively to common inquiries or complaints from members and staff.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces, with frequent standing/walking. Occasional lifting up to 25-30 pounds; push and/or pull up to 50 pounds.

Education and Experience:

  • High school graduate or equivalent.
  • Minimum two years of financial experience.  
  • Minimum two years managerial experience
  • Preferred two years experience in a related field
  • Associate’s Degree in Finance or Accounting, or preferably Bachelor’s Degree
  • Preferred Certified Financial Services Professional (CFSP) Designation with electives in Policy writing, Compliance program management, and Consumer lending.

Pay Range:

  • $31.25 - $40.87 an hour

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Controller (East Hawaii)

The Controller is a strategic financial leader responsible for overseeing the credit union's financial operations, ensuring accuracy, integrity, compliance, and efficiency in all financial activities. This role plays a critical part in identifying and solving financial and operational challenges, improving departmental efficiency, and ensuring compliance with regulatory standards. The Controller manages the finance team and partners with leadership to support sound financial decision-making and long-term sustainability.

Responsibilities/Duties:

  • Accounting Operations and Financial Reporting:
    • Prepare monthly, quarterly, and annual financial reports, analyses, and forecasts as well as reports for taxes and regulatory compliance, including NCUA 5300 call report. 
    • Ensure timely and accurate closing of monthly, quarterly, and annual financial periods.
    • Manage daily accounting operations, including accounts payable, accounts receivable, reconciliation of all accounts, cash management, and general ledger functions.
    • Continuously improve accounting and financial reporting policies and processes for increased efficiency, accuracy, and effective financial management.
  • Budgeting and Forecasting:
    • Develop and manage the credit union’s annual budget and financial forecasts.
    • Provide financial analysis, variance analysis, and recommendations to support strategic planning and decision-making.
    • Collaborate with department heads to ensure budget alignment and financials forecasts.
  • Team Leadership:
    • Lead, mentor, and develop the finance staff, fostering a culture of accountability and continuous improvement to achieve set goals.
    • Foster a collaborative and productive work environment with focus on continuous learning and growth. 
    • Assist in project management, implementing new programs/strategies, and perform other duties as assigned by the Executive Vice President. 
  • Compliance and Financial Systems Management:
    • Ensure compliance with Generally Accepted Accounting Principles (GAAP), regulatory requirements, and internal policies.
    • Coordinate and liaise with internal and external auditors during annual audits and NCUA examination.
    • Implement and maintain internal controls to safeguard assets and ensure accurate financial reporting. Develop, document, maintain, and improve processes and internal controls related to operational and financial accounting functions.
    • Oversee and optimize the maintenance and enhancement of financial systems, software, tools, and workflows.
    • Ensure the accuracy and integrity of financial data within the systems while minimizing manual processes and increasing efficiency. 

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft Office applications.  
  • Proficient working knowledge of accrual accounting and generally accepted accounting principles.
  • Demonstrate and maintain analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, confidentiality, strategic thinking, leadership and team management abilities.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces, with frequent standing/walking. Occasional lifting up to 25-40 pounds

Education and Experience:

  • High school graduate or equivalent.
  • Preferred solid understanding of GAAP accounting and experience with complex financial analysis, modeling and internal controls.
  • Preferred minimum of five years of accounting and/or financial experience within a financial institution
  • Preferred minimum two years of managerial or supervisory experience
  • Preferred Bachelor's Degree in Accounting, Finance, or a related field with CPA or equivalent certification

Pay Range:

  • $70k - $100k annually

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Mortgage Loan Processor (East Hawaii)

Responsible to provide support in processing mortgage loan applications.  This includes First Mortgages, Home Equity Line of Credit, Vacant Land and mortgage refinances.  The processor will also help to ensure that loans are processed timely and meet target closing dates by reviewing applications and loan documents to ensure accuracy and compliance. 

Responsibilities/Duties: 

  • Maintain knowledge of credit union policies and procedures and applicable Federal and State regulatory requirements.
  • Review and process real-estate applications.
  • Obtain and evaluate credit bureau reports on applicants, verify debts, and estimate monthly payments for all outstanding debts including debts not listed in the credit report and add them to debts on application.
  • Ensure that each real-estate loan is processed accurately.
  • Review loan approvals to determine what documents are required to move to closing and prepare the closing packet.
  • Utilize pipeline reports to effectively manage and prioritize daily workflow to meet established Mortgage Process Service Loan Agreement (SLA) guidelines. 
  • Pay title company fees for title searches, legal work, and appraisals.
  • Maintain accurate records of insurance and taxes on real-estate loans. 
  • Notify the VP of Lending or Loan Manager of any factor(s) that may affect lending policies and procedures and recommend appropriate changes to address those factors.
  • Other duties as/or assigned by management.

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft Office.
  • Be able to retain knowledge of all Credit Union lending programs, policies and procedures.
  • Be able to retain knowledge of other Credit Union Products and Services.  
  • Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, and confidentiality.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking. Occasional lifting up to 25-30 pounds.

Education and Experience:

  • High school graduate or equivalent.
  • Preferred Associate's degree in Business, or a related field, or an equivalent combination of training and work experience
  • Minimum of two years of Consumer Lending and Mortgage Lending experience

Pay Range:

  • $22.00 - $27.00 an hour

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Management Trainee (East Hawaii)

Management Trainee has the opportunity to work in several departments across the credit union to explore a path toward a future leadership role that best suits the person and meets the needs of the organization. Management Trainee will receive training, mentorship, exposure to a wide range of projects, and growth opportunities. The Management Trainee program is for two years, with possible modifications in duration depending on the individual’s goals and/or organization’s priorities. After completion of the program, the Management Trainee may have an opportunity to be placed for ongoing work in collaboration with HR, usually as an Assistant Operations Supervisor, Loan Officer, or an equivalent role.

Responsibilities/Duties: 

  • Meet with the Training Specialist to outline goals during the term of the program, review the rotation schedule, and go through onboarding training.
  • Proactively communicate with department managers and colleagues to seek out ways to contribute to the department as well as learn about the work of the credit union in that role.
  • Attend monthly cohort meetings with other Management Trainees to share about the learning journey and to provide feedback to the Training Specialist about what is working and what is not.
  • Present reports (written and/or verbal) to the President/CEO, the Management Team, and others as needed.
  • Provide manpower and support for special projects and community development efforts as assigned.
  • Undergo performance appraisals provided by the department manager and in collaboration with HR to receive feedback to improve performance.
  • Perform tasks and/or projects assigned by each department head.
  • Perform additional duties as assigned by various department managers.

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Computer proficient; able to operate Microsoft Office. 
  • Possess basic; reading, writing, math, and cash handling skills.
  • Demonstrate and maintain; analytical skills, accuracy, ability to work independently and multitask, time management, professionalism, a positive energetic attitude, good oral/written communication, problem-solving, commitment to service, and confidentiality.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces with frequent standing/walking.

Education and Experience:

  • High school graduate or equivalent.
  • Bachelor’s degree in Business Administration or a related field required or equivalent work experience.
  • Preferred financial industry work experience. 

Pay Range:

  • $16.50 - $24.00 an hour

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IT Specialist (East Hawaii)

Install, upgrade, and maintain computer hardware and peripheral equipment. Provide input on the efficiency of the credit union’s technology infrastructure to include hubs, switches, enterprise routers, servers, and network hardware and software. Coordinate technology needs with outsourced vendors for efficiency and cost-effectiveness. Assist Information Technology Supervisor/Manager or VP of Support Services in researching, planning, implementing new technologies to improve member access and staff efficiency. Focus on cybersecurity by performing weekly vulnerability assessments and addressing findings by their severity rating (e.g. Critical, High, Medium, Low). Work with 3rd party vendors, auditors, and NCUA examiners on IT audits and vulnerability assessments.

Manage e-waste program with proper destruction of sensitive data/devices along with proper documentation. Maintain Information Security Program and Incident Response Plan. Troubleshoot all IT-related issues and any tasks as assigned by IT Supervisor/Manager or VP of Support Services.

Responsibilities/Duties: 

  • General Duties:
    • Support the credit union’s local area and wide area network hardware and software to ensure that back end functions, systems, PCs, servers, and all peripheral products are operational.
    • Investigate new techniques, equipment, and data processing methods. Evaluate technical requirements for new or upgrades in hardware/software.
    • Research and diagnose IT problems within the entire infrastructure, troubleshoot, and provide solutions. Test solutions to ensure a correct solution.
    • Coordinate technology resources including main system, telecommunications network, telephone system(s), and personal computer connectivity.
    • Evaluate and procure new technology and computer supplies according to budgetary line items.
    • Keep abreast of state-of-the-art hardware/software developments.
    • Ensure that all software licenses are maintained.
    • Provide individual support to end users to answer questions or resolve problems.
    • Install, configure, and test new servers and equipment.
    • Perform data processing on in-house core financial system, which includes month-end processing and system upgrades (after hours).
    • Assist with cybersecurity duties as needed.
  • Cybersecurity Duties:
    • Recommend new technologies that enhance the efficiency and security of the network infrastructure.
    • Perform security analysis of operational and training environments, threats, vulnerabilities and internal interfaces to define and assess compliance with accepted industry standards.
    • Oversees configuration and management of auditing and vulnerability-scanning systems to ensure appropriate security posture.
    • Perform regular vulnerability assessments and/or penetration tests and address vulnerabilities through software patching, configurations, and other risk mitigation tactics.
    • Make recommendations and budget planning for new hardware, software, or procedural improvements to further enhance CU Hawaii’s security posture.
    • Review log activity through SIEM or log-monitoring system and address any security alerts triggered by said system.
    • Work with Training Department to develop and mature any relevant security awareness training for new employees.
    • Performs and logs data destruction tasks on damaged or end-of-life data devices such as hard drives, tapes, and other storage media no longer in service.
    • Work with vendors and the NCUA in gathering items and responding to audits and examinations.
    • Assist with generalist duties as needed. 

 Skills and Abilities: 

  • Must be a self-motivated team player who is flexible with working hours.
  • Possess basic; reading, writing, math and problem solving skills.
  • Ability to multi-task, organize and prioritize work and meet deadlines.
  • Able to think critically and exhibit competent decision-making and problem-solving skills.
  • Strong analytical skills and ability to work independently.
  • Exhibits a positive and energetic attitude.
  • Proficiency in computer hardware/software, networking, virtual server environments, and SAN/NAS systems.
  • Ability to assist employees and members in troubleshooting computer-related issues.
  • Occasional standing, walking, squatting and crawling.
  • Driving to multiple job locations.
  • Able to work in an air-conditioned environment with tile and carpeted surfaces, with frequent standing/walking. Occasional lifting of up to 35-50 pounds; Rare pushing, pulling, and/or lifting up to 75-100 pounds

Education and Experience:

  • High school graduate or equivalent.
  • Preferred three years of work experience in an IT related field.
  • Preferred Bachelor’s Degree in IT, or related field
  • Expertise in any of the following areas: Microsoft Active Directory, Group Policy (GPOs), SSL Certificates, LAN Optimization, Cisco (Router Configuration), Computer Programming

Pay Range:

  • $60k - $90k annually

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The above information has been designed to indicate the general nature and level of work performed by an employee in each classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and/or qualifications required of employees assigned to this job.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.

*Benefits apply to full-time employees. Additional restrictions may apply.