Join our CU Hawaii 'Ohana and say hello to the possibilities!
Enjoy great benefits including; Medical/Dental/Vision (premiums covered 100% for employees), 401(k) profit sharing with employer match, and paid personal time off (starting at 3 weeks per year).*
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MSR – Eastside
Why Join CU Hawai'i Federal Credit Union?
At our credit union, we are committed to creating meaningful careers, not just jobs. Rooted in the communities we serve, we foster a culture built on trust, collaboration, and care for one another. We invest in our employees through paid training, career development pathways, and a supportive team environment, empowering them to grow while making a positive local impact. Our workplace reflects a balance of professionalism and connection—where every team member contributes to a shared purpose.
Summary
The MSR I serves as the primary point of contact between members and the credit union, delivering an exceptional service experience that builds trust and long-term relationships. This role is centered on a member-centric mindset, emphasizing engagement, empathy, and proactive problem-solving, supported by strong core competencies in math, reading comprehension, and cash handling, which are essential to ensuring accuracy, compliance, and member confidence. MSR I team members build foundational financial service skills while participating in a structured paid training and development program designed to support career growth within the organization.
Responsibilities and Duties
- Welcome and assist members and visitors professionally
- Provide prompt, accurate processing of transactions including deposits, withdrawals, and transfers
- Apply strong cash-handling practices to ensure accuracy, proper balancing, and adherence to policy
- Utilize accounting skills to verify transactions, balance drawers, and identify discrepancies
- Read, interpret, and clearly communicate account information, disclosures, and policies to members
- Deliver service in person, by phone, and through digital channels
- Listen actively to member concerns and take ownership of resolving issues effectively
- Open new accounts and service existing accounts, ensuring members understand their options
- Educate and recommend products and services based on member needs
- Process account maintenance requests including payments, transfers, and account updates
- Research and resolve account discrepancies and support account balancing
- Maintain working knowledge of all products, services, and applicable regulations (BSA, Patriot Act, etc.)
- Support operational duties including mail processing, cash handling, and vault responsibilities
- Collaborate with team members and leadership to enhance the member experience
- Perform additional duties as assigned
Knowledge, Skills and Abilities
- Strong commitment to a member-centric service approach that prioritizes understanding and meeting member needs
- Proven ability to apply accounting skills accurately and consistently in a transactional environment
- Demonstrated cash-handling proficiency, including balancing and error prevention
- Strong reading comprehension skills with the ability to understand and explain financial information, policies, and procedures
- Effective communication skills with ability to listen, empathize, and respond clearly
- Proactive problem-solving and decision-making skills
- Strong attention to detail and ability to prioritize tasks
- Ability to work independently and in a team environment
- Adaptability and reliability in a fast-paced setting
- Professional handling of confidential information
- Computer proficiency (Microsoft Office and internal systems)
Education and Experience
- High school diploma or equivalent
- Six months of experience in customer or member services, retail, cash handling, or related field preferred
- Equivalent combination of education and experience will be considered
Physical Requirements
- Frequent standing and walking
- Ability to lift 25–30 pounds and push/pull up to 50 pounds
- Work in a standard office/branch environment
CU Hawaii Disclaimer
This job description summarizes the general nature and scope of the role and does not include every duty or responsibility. Reasonable accommodation may be made to enable qualified individuals to perform essential functions.
Pay Range: $18.50 - $20.00/hour
Branch Loan Officer – Nāʻālehu
Summary
The Branch Loan Officer is responsible for delivering an exceptional member experience while identifying, recommending, and originating loan solutions that meet members’ financial needs. This role serves as a key point of contact within the branch, ensuring timely, accurate, and compliant lending services.
Responsibilities and Duties
- Provide a welcoming, consultative, and member-focused experience in all interactions.
- Build and maintain strong relationships, understanding members’ financial needs. Educating on products and services to assist with their financial goals.
- Address all loan inquiries received by telephone, on-line, written or in person. Resolve member questions and concerns with professionalism, empathy and in a timely manner.
- Interview members to assess credit needs and recommend appropriate loan products (including HELOC and Real Estate loans). Gather financial information and supporting documentation to properly underwrite the loan.
- Cross-sell and provide other products and services that support the members’ overall financial health.
- Maintain confidentiality and privacy regarding member information. Ensure accurate and complete loan documentation.
- Stay current of credit union lending policies and procedures and applicable Federal and State regulatory requirements. Keep abreast of developing laws and regulations regarding consumer lending with ongoing training.
- Assist branch operations in other duties/assignments as directed.
Education and Experience
- Graduation from high school or equivalent (GED). Associate or Bachelor degree preferred.
- Three (3) years of experience in the financial and/or lending field preferred.
Skills, and Abilities
- Commitment to member service and relationship building.
- Excellent communication and active listening skills.
- Able to analyze financial information and make sound lending recommendations.
- Able to pro-actively solve problems and anticipate members’ need.
- Strong organization skills with attention to detail.
- Proficient with loan origination systems and Microsoft Office applications.
Mental & Physical Demands (with or without accommodation)
- Verbal communication skills and the ability to follow oral and written instructions
- See details of objects on screen
- Basic reading, writing, math and problem solving
- Frequent sitting and typing. Occasional standing or walking.
Work Conditions
- Indoor air-conditioned office environment
CU Hawaii Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties and responsibilities and qualifications required of employees assigned to this job. The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.
Pay Range: $20 - $24/hour
MSR – Nāʻālehu
Why Join CU Hawai'i Federal Credit Union?
At our credit union, we are committed to creating meaningful careers, not just jobs. Rooted in the communities we serve, we foster a culture built on trust, collaboration, and care for one another. We invest in our employees through paid training, career development pathways, and a supportive team environment, empowering them to grow while making a positive local impact. Our workplace reflects a balance of professionalism and connection—where every team member contributes to a shared purpose.
Summary
The MSR I serves as the primary point of contact between members and the credit union, delivering an exceptional service experience that builds trust and long-term relationships. This role is centered on a member-centric mindset, emphasizing engagement, empathy, and proactive problem-solving, supported by strong core competencies in math, reading comprehension, and cash handling, which are essential to ensuring accuracy, compliance, and member confidence. MSR I team members build foundational financial service skills while participating in a structured paid training and development program designed to support career growth within the organization.
Responsibilities and Duties
- Welcome and assist members and visitors professionally
- Provide prompt, accurate processing of transactions including deposits, withdrawals, and transfers
- Apply strong cash-handling practices to ensure accuracy, proper balancing, and adherence to policy
- Utilize accounting skills to verify transactions, balance drawers, and identify discrepancies
- Read, interpret, and clearly communicate account information, disclosures, and policies to members
- Deliver service in person, by phone, and through digital channels
- Listen actively to member concerns and take ownership of resolving issues effectively
- Open new accounts and service existing accounts, ensuring members understand their options
- Educate and recommend products and services based on member needs
- Process account maintenance requests including payments, transfers, and account updates
- Research and resolve account discrepancies and support account balancing
- Maintain working knowledge of all products, services, and applicable regulations (BSA, Patriot Act, etc.)
- Support operational duties including mail processing, cash handling, and vault responsibilities
- Collaborate with team members and leadership to enhance the member experience
- Perform additional duties as assigned
Knowledge, Skills and Abilities
- Strong commitment to a member-centric service approach that prioritizes understanding and meeting member needs
- Proven ability to apply accounting skills accurately and consistently in a transactional environment
- Demonstrated cash-handling proficiency, including balancing and error prevention
- Strong reading comprehension skills with the ability to understand and explain financial information, policies, and procedures
- Effective communication skills with ability to listen, empathize, and respond clearly
- Proactive problem-solving and decision-making skills
- Strong attention to detail and ability to prioritize tasks
- Ability to work independently and in a team environment
- Adaptability and reliability in a fast-paced setting
- Professional handling of confidential information
- Computer proficiency (Microsoft Office and internal systems)
Education and Experience
- High school diploma or equivalent
- Six months of experience in customer or member services, retail, cash handling, or related field preferred
- Equivalent combination of education and experience will be considered
Physical Requirements
- Frequent standing and walking
- Ability to lift 25–30 pounds and push/pull up to 50 pounds
- Work in a standard office/branch environment
CU Hawaii Disclaimer
This job description summarizes the general nature and scope of the role and does not include every duty or responsibility. Reasonable accommodation may be made to enable qualified individuals to perform essential functions.
Pay Range: $18.50 - $20.00/hour
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The above information has been designed to indicate the general nature and level of work performed by an employee in each classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and/or qualifications required of employees assigned to this job.
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.
*Benefits apply to full-time employees. Additional restrictions may apply.