Please email us at [email protected] to assist with account deletion. Include your full name, email address and confirmation that you would like to have your account removed from our online/mobile banking platform.
What data is retained:
CU Hawaii's online/mobile banking platform archives user data deleted from the system to facilitate account recovery. The archived user data includes information that links the user to their bank or credit union account(s) and their personalized settings. Archived user data cannot be used by CU Hawaii's online/mobile banking platform to access financial accounts or other protected information. We retain this archived data during the duration we are with our current online/mobile banking vendor, until a new online/mobile banking vendor is used, after which time it is permanently deleted.
Will you still be able to access online/mobile banking once their account is removed?
No. This will remove your account access for all Digital products including mobile (Android, iPhone) and Web.
Does this impact your accounts at CU Hawaii?
No. This only applies to the account(s) used to access Digital products.