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Martin Luther King, Jr. Day and Safari browser update requirement for Bill Pay

Aloha CU Hawaii `Ohana,

In observance of Martin Luther King Jr. Day, all CU Hawaii branch locations will be closed on Monday, January 20th and will reopen on Tuesday, January 21st.


Safari update required to restore access to BILL PAY

Subscribers who have updated to the latest release of Safari are experiencing an inability to use the bill pay product. The last Safari release defaulted browser settings to not allow third-party cookies or cross-site tracking.  In addition, after changing browser settings to allow cookies and cross-site tracking, Safari is not saving the updated browser settings causing frustration for subscribers when logging in to their next bill pay session.

Apple is releasing patches to resolve this issue:

  • Version 13.3 for iOS has been released and the issue is resolved.
  • Version 13.1 for MAC OS has been pre-released to beta users.  We have seen positive results, but do not have a date for general availability.

There are two temporary solutions:

  • Change browser settings to allow third-party cookies and cross-site tracking each time when logging in to bill pay.
  • Temporarily use another browser until the new Safari version is available. 

Mahalo for your understanding and support!