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COVID-19 Response Plan

Aloha CU Hawaii Members,

For 65 years CU Hawaii FCU has been committed to the safety and security of Hawaii. Today, as we face uncertainty about COVID-19, that commitment has never been stronger. As we navigate this unprecedented situation, I wanted to personally share more about what we're doing to keep our members, employees and community safe.

Lobby access is limited

Our branches will start limiting access into our branch lobbies on Wednesday, March 25, 2020. We will maintain our current operational hours, but allow only a few members into the lobby at one time.

The current pandemic calls for some changes in the way we do business.  You can rest assured that we are focused on helping our members.  We are fortunate to have a number of programs in place that can be of assistance.

You can take advantage of other ways to access your account

  • Online/Mobile Banking
  • Use Mobile Deposit to deposit your checks
  • Bill Pay
  • Use your debit card instead of carrying cash
  • If cash is needed, use a CU Hawaii or First Hawaiian Bank ATM
  • Sign up for e-statements
  • Direct Deposit
  • Use ATMs, Drive-thru, Remote Teller Stations, or Night Depositories
  • Reach our Call Center at 933-6700 or toll free at 1-800-933-6706

Appointments are being taken to apply for a loan or open a new account

If you need assistance to apply for a loan or would like to open a new account, please make an appointment.  We will be happy to assist you in person.  Also, if you prefer, our online loan application is available through our website at

About your loan at CU Hawaii

For members that need assistance regarding their loan we ask that you call us.  We can discuss a loan extension, loan modification, or a loan payment deferral.

Your financial health is protected

COVID-19 isn't just a threat to our physical health; it's also a threat to our financial health and our economy. The safest place for your money is in your credit union. That's why you can rest easy knowing that CU Hawaii FCU is federally insured by the National Credit Union Administration, up to $250,000. 

We will get through this crisis together

Throughout history, Hawaii has weathered many storms. CU Hawaii and our members have overcome challenges brought forth by the Financial Crisis of 2008, Hurricane Iselle, and lava flows in 2014 and 2018. While we have never faced anything quite like COVID-19, I know that by working together and caring for each other as one ‘ohana, we will weather this storm.


 James Takamine                                                                                                                                                   President/CEO