Join our CU Hawaii 'Ohana and say hello to the possibilities!
Enjoy great benefits including; Medical/Dental/Vision (premiums covered 100% for employees), 401(k) profit sharing with employer match, and paid personal time off (starting at 3 weeks per year).*
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Branch Manager (East Hawaii)
Guide and manage branch office in providing quality service to members in account transactions, loan applications, and new account. Solve problems within established policies and guidelines.
Responsibilities/Duties:
- Maintain a highly motivated, well-trained staff, maintaining effective employee relations.
- Recommend, implement, and supervise the budget for the branch.
- Apply and evaluate policies and procedures for the branch. Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
- Recruit and select quality applicants for vacancies, ensuring that the credit union is adequately staffed with competent employees.
- Evaluate the job performance of branch office staff to ensure quality of work and service to members. Recommend salary increases.
- Work with internal auditor to ensure compliance with internal controls.
- Monitor branch activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, and new accounts.
- Monitor key products and sales within branch to ensure profitable and sound business practices and a high quality of service for members.
- Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis.
- Ensure that staff receives on-going training on security and robbery procedures.
- Schedule adequate staff to ensure efficient branch operation.
- Conduct loan interviews. Process, approve, and/or close loans.
- Monitor branch operations to ensure a consistent, professional approach.
- Assist staff or members in solving complex account problems.
- Create and maintain a cross-selling environment within the branch. Train employees to maximize opportunities to sell products.
- Manage and recommend the purchase of equipment and supplies.
- Hold periodic staff meeting to discuss areas needing improvement, changes in procedures, new developments or services, and to present general information.
- Assist in any area as directed by the President, CEO/Vice President of Member Services.
Skills and Abilities:
- Must be a self-motivated team player who is flexible with working hours.
- Possess basic; reading, writing, and math skills.
- Strong leadership and organizational skills with a passion for change, capable of coaching and developing team members while promoting a service-oriented culture.
- Excellent interpersonal skills, encompassing verbal, written, and listening abilities along with a professional image and personality.
- Willing to be a hands-on manager, collaborating across departments and fostering positive behaviors and cooperation among peers and staff through example.
- High degree of honesty and integrity, thriving in a team environment as a self-starter.
- Proficient in Microsoft Office applications with a strong knowledge of the credit union movement, policies, procedures, front-end operations, lending, and business development.
- Capable of ensuring adherence to state and federal laws and regulations governing credit union operations while developing, managing, and sustaining a sales culture focused on enhancing member loyalty through customer relationships.
- Able to respond effectively to common inquiries or complaints from members and staff.
- Able to work in an air-conditioned environment with tile and carpeted surfaces, with frequent standing/walking. Occasional lifting up to 25-30 pounds; push and/or pull up to 50 pounds.
Education and Experience:
- High school graduate or equivalent.
- Minimum two years of financial experience.
- Minimum two years managerial experience
- Preferred two years experience in a related field
- Associate’s Degree in Finance or Accounting, or preferably Bachelor’s Degree
- Preferred Certified Financial Services Professional (CFSP) Designation with electives in Policy writing, Compliance program management, and Consumer lending.
Pay Range:
- $65k - $85k annually
Member Service Representative I (Entry-Level) (Nāʻālehu)
As a Member Service Representative I (MSR I), you’ll be the friendly face and trusted resource our members rely on. Whether you're beginning your career or seeking a stable, people-centered role, this position offers the opportunity to build valuable skills while making a real impact.
What You’ll Do
- Welcome members and provide friendly, professional service in person, by phone, and online
- Process financial transactions (deposits, withdrawals, transfers) accurately and efficiently
- Apply strong accounting and cash-handling skills to balance transactions and minimize errors
- Read, interpret, and clearly explain account information, policies, and financial documents
- Listen to member needs and proactively solve problems with care and urgency
- Open new accounts and guide members through products and services
- Recommend solutions that support members’ financial goals
What We’re Looking For
- A member-centric mindset and genuine desire to help people
- Strong math skills and attention to detail for accurate transaction processing
- Confidence in cash handling and balancing funds in a fast-paced environment
- Solid reading comprehension skills to understand and explain financial information
- Strong communication and problem-solving abilities
- Positive attitude and reliability
No banking experience required – we provide paid training to set you up for success
Why You’ll Love Working Here
- Clear career growth path with paid training and skill development
- Stable, community-focused organization rooted in local values
- Supportive, team-oriented environment
- Competitive pay + comprehensive benefits
Grow Your Career
This isn’t just a job—it’s a starting point. Many of our team members grow into roles in new accounts, lending, and leadership through structured development opportunities.
Apply today and build a career where you can grow, contribute, and serve your community.
Pay Range:
- $18.50 - $23.00/hour (based on experience)
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The above information has been designed to indicate the general nature and level of work performed by an employee in each classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and/or qualifications required of employees assigned to this job.
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.
*Benefits apply to full-time employees. Additional restrictions may apply.